If you commented “dm” on one of our Facebook or Instagram posts, the only thing our app keeps is that comment's ID number, so the same comment is never answered twice. We do not keep your name, your comment text or the message we sent. The details are in our Privacy Policy.
You never logged in to our app or connected it to your account, so there is nothing to disconnect on your side. To have what we hold deleted, email us.
Ask us to delete your data
Email admin@herovend.com with the subject “Data deletion request” and tell us:
- your Facebook name or Instagram username, and
- if you can, a link to the post or reel you commented on (this helps us find the right comment IDs faster).
Please don't send passwords or ID documents; we don't need them.
What happens next
- We find any stored comment IDs that belong to your comments and delete them.
- If you ask, we also delete the private message conversation from our Facebook Page or Instagram inbox.
- We email you to confirm it's done. This all happens within 30 days of your request, and usually much sooner.
Things you can do yourself
- Delete your comment. Our “Check your DM” reply sits under your comment, so deleting your comment removes it from view as well.
- Delete the conversation with us from your Messenger or Instagram inbox.
- Block our account if you don't want to hear from us again.
Your comments, messages and profile are also stored by Meta under its own policies. We can't delete anything from Meta's systems on your behalf; you can manage that in your Facebook and Instagram settings.
Questions
Email admin@herovend.com and a person will reply.
HEROVEND PLT (202604000880), Block J-8-9, Solaris Mont Kiara, 50480 Kuala Lumpur, Malaysia
